Thursday, 10 January 2013

Are your fans getting notifications from your Facebook Page?

There has been a lot of anger from online marketers regarding Facebook's EdgeRank change, especially because this happened coincidentally about the time Facebook launched its Promoted Posts. These modifications caused the reduction of reach for the updates posted by Business Pages (in any case for some businesses). Off course, Facebook "issued" a response for all the negative feedback it received, one of which being a magical place called "Pages Feed", where a user can find all the posts that come from the business pages they liked (which by the way is nowhere to be seen in the Facebook mobile app). I won't discuss the "efficiency" of this move from the perspective of businesses (have you even noticed the tab before I mentioned it?), but I do want to discuss a feature that might help in reaching the attention of your Facebook fans.

You actually might have heard this before from blog posts like this on, as after the big change many posts flourished advising you to do this and that in order to maintain or even increase the reach of your Facebook posts.

Facebook Notification from Business Page
So, what am I talking about? Well, if the title didn't tip you off (wink), I'm referring to the option of users getting notifications from your business page(s). What I found a little bit strange is that after the initial rush in November 2012, nobody really talked about it (please correct me if i'm wrong here). Honestly, this feature didn't really work uptil the last couple of days, at least not for me. I enabled it in November for one of the pages I like and only yesterday I received the first notification regarding the activity on the page.

In any case, the question remains: Are your fans getting notifications from your Facebook Page?

Well, there are mainly 2 steps in achieving this:

1. Create an awesome page and share great content that your fan base can relate to and wants to interact with. I know that this is more easy to say than done, but with a lot of listening, experimenting and measuring, which will lead to really knowing your customers, you will eventually get there. Why is this important you ask? Well, apart from the obvious reasons, you have to keep in mind that users usually like tens of pages, and if they opt-in to get notifications from each of them their notification box (or whatever it's called) will eventually overflood and the whole purpose of the feature will be lost anyway. So, the most probable scenario is that they will enable this option for the pages they really like. In such a case, your page will be included on the list if it provides true value. Although you have to keep in mind that the probability of inundating their notification box still remains, but at least until this goes mainstream, you can reap the benefits from it.
Get Notifications Option on Facebook Business Pages
2. Ask them to enable the option of getting notifications from your page and show them how. After earning their interest, you have to educate them. Besides notifying them that this option exists (one time might not be enough, but do not overdo it though) you have to show them the steps they have to take in order to achieve this. And of course, ask them nicely with cream and cherry on top :)

I'm curious: if you did enable this option in the past, did it work for you immediately? What are your thoughts on this?

Sunday, 6 January 2013

What 2012 meant for Online Marketing

Looking back at all the changes that took place in 2012, I can say with certainty that 2012 was a great year for Online Marketing. And I'm not just affirming this because it was the first year which I spent entirely in this industry or because the Mayans launched the "2012 Apocalypse" marketing campaign :) (which I really enjoyed), but because a great number of industry updates shaped how we will do online marketing in 2013.

Below are the major modifications (in no specific order) that I believe will have an impact on the industry at least for the upcoming year:

1. Google Authorship. I wanted to list this first because it is my personal favorite and it shows Google's attempt to model its search engine algorithm after how we trusted information in the "real world before Google". What I mean is that we all trust what experts in certain fields tell us regarding particular topics, right? And even if the majority of us often don't remember their names, we all remember faces. In any case AuthorRank will have somewhat of an impact on SEO as well, because AuthorRank will be 2013's PageRank. I found this article on SEOMoz particularly interesting on this subject.

2. Google Penguin. I believe you'll agree with me when I say that this Google update created a lot of fuss in the SEO world. Google's little black furry creature changed a lot of things in the line of Search Engine Optimization, which lead to increased focus on Content Marketing, especially in the second half of 2012. So I expect this trend to grow wings in more businesses in 2013.

3. Facebook IPO. Even if this is more a business decision than a product related update, Facebook being listed on the stock market gave birth to more than a couple of product changes, in order for the company to better monetarise its "social network". Sponsored Posts and the EdgeRank algorithm change, Global Pages, Facebook Nearby, the announcement of Video adds and so on are all the result of the company trying to get better quotations on the stock market. Some even speculate that the company will release Premium Facebook Pages in the near future. Although, I have to admit, as a user, I kind of like the Google updates I mentioned, but where Facebook is concerned the user really had to suffer from an experience point of view. So I wouldn't be amazed if users will emigrate to other social platforms, especially if Facebook keeps this up.

4. Google+ Local and the focus on local. I think we will see more changes from Google in this direction (especially because we are still waiting to be able to answer reviews as businesses - it would be about time). Additionally, local has got a big role when it comes to ranking in SERPs. And this takes us to the next item on the list ...

5. Mobile Marketing. The number of people owning a smartphone and using it to navigate the World Wide Web has skyrocketed and we started to see great marketing campaigns that integrated mobile. I hope to see more businesses having mobile-optimized sites and great apps in the upcoming year. If you want to get ideas in this direction, check out the MobilePlayBook, a great mobile guide with examples put together by Google. Apart from advice it has a couple of great examples of how businesses designed their mobile website or how they used apps successfully. Some are really creative.
Even though 2012 has been the year of mobile, 2013 will probably be the year of the tablet, so keep that in mind when you put together your marketing strategy for this year.

6. Search Plus Your World. Social is starting to be even more intertwined with SEO, and SPYW is definitely a sign of this. If you think about it, it does make sense, apart from the fact that a particular piece of content has been written by experts, the buzz it creates on social media platforms is another indicator of its quality. And in the end the AuthorRank is supposedly measured taking social signals in consideration as well. So, this fact adds to the pressure of having to be successful on social networking sites.

7. Focus on data. I left this for last, because every year there is more and more focus on data than in the previous one. Thus, 2012 brought the inclusion of the Social tab in Google Analytics, to help measure the ROI of social media marketing, together with focusing on conversion, instead of more mediocre metrics. In 2013 I hope to see more ways to measure multi-channel conversion, including offline touch points.

What are your thought on this list? Which change you like the most and which do you dislike entirely? Both from an user's and an online marketer's perspective? Do you think semantic search will have a significant evolution this year, I mean Google's Knowledge Graph is just the first droplet in the glass.